Why can't I send photos?

Please try the following steps first:

For iOS devices:

1）Please check if you have allowed HelloTalk access to your photo album from your phone Settings > Privacy > Photos > HelloTalk

2. Please do not select photos from iCloud

3. Please try turning your phone off and on again

For Android devices:

1. Please update to the latest version from Google Play and try again

2. Please check if you have allowed HelloTalk access to your phone album

3. Please check if there are too many photos in your album so that you can't open the album
   
   If you are still experiencing the same issue, you can submit a report using this form. This way our developers can look into this straight away and fix it if necessary.

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