Why can't I send messages? Why does it always show "Connecting..../Disconnected"?

Please try the following steps first:

1. Log out and log in to HelloTalk again

2. Exit the app completely and re-launch app

3. Try to connect with a different Wi-Fi or mobile network (4g/5g)

If you are still experiencing the same issue, you can submit a report using this form. This way our developers can look into this straight away and fix it if necessary.

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