Why can't I purchase VIP membership?

Please note that in-app purchase is not available in the beta version, you can update to the official version from Apple Store or Google Play Store once it is officially released and then make a purchase.
Please check if your payment methods are still valid.

For iOS devices:

Change, add, or remove Apple ID payment methods:

https://support.apple.com/en-us/HT201266

Acceptable payment methods:

https://support.apple.com/en-us/HT202631

For Android devices:

How to add, remove, or edit your Google Play payment method:

https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform%3DAndroid&hl=en

Accepted payment methods on Google Play:

https://support.google.com/googleplay/answer/2651410?hl=en

Please clear Google Play Store's cache by going to your device's Settings: tap Apps & notifications > App info > Google Play Store > Storage > Clear cache. Then try to purchase again.

If the issue persists despite all steps being confirmed, please submit the form and attach a screenshot of the purchase failure so that we can investigate the problem as soon as possible.

Why can't I purchase VIP membership?

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