# I've backed up my chat history. Why can't I restore it?

## Navigasi Cepat

- [Find Partners](https://www.hellotalk.com/id/partners.md): Temukan mitra pertukaran bahasa di seluruh dunia
- [Language Exchange](https://www.hellotalk.com/id/partners/exchange.md): Berlatih dengan penutur asli di seluruh dunia
- [Moments](https://www.hellotalk.com/moments.md): Bagikan perjalanan belajar bahasa Anda
- [Topics](https://www.hellotalk.com/topics.md): Jelajahi topik dan diskusi yang sedang tren

- [Chat & Messaging](https://www.hellotalk.com/id/features/chat.md): Percakapan teks, suara, dan video
- [Voice Rooms](https://www.hellotalk.com/id/features/voiceroom.md): Bergabunglah dengan percakapan audio langsung
- [Live Streaming](https://www.hellotalk.com/id/features/live-streaming.md): Kelas interaktif dan sesi bahasa
- [Certified Teachers](https://www.hellotalk.com/id/features/certified-teachers.md): Belajar dari instruktur profesional
- [Immersive Learning](https://www.hellotalk.com/id/features/immersive-learning.md): Belajar di mana saja dengan terjemahan instan
- [Translation Tools](https://www.hellotalk.com/id/features/translation.md): Terjemahan instan antar bahasa apa pun

- [AI-Powered Apps](https://www.hellotalk.com/id/aiapps.md): Akses alat pembelajaran khusus
- [Language AI Apps](https://www.hellotalk.com/id/aiapps.md): Temukan aplikasi pembelajaran bahasa bertenaga AI kami
- [All Features](https://www.hellotalk.com/id/features.md): Jelajahi semua fitur dan alat pembelajaran

- [Download](https://www.hellotalk.com/id/download.md): Dapatkan HelloTalk di iOS dan Android


Please note that cross-system chat backup and restoration is not currently supported, which means chat history cannot be migrated between iOS devices and Android devices, and only devices of the same system are supported.

iOS device:

Please be aware that chat backups are stored in iCloud. Make sure to log in with the same Apple ID on your new iOS device. After downloading and installing HelloTalk on the new device and logging in to your account, you will be prompted to restore chats from backup. Click [Yes] to restore.

Android device:

After backing up on the old device, download and install HelloTalk on the new device and log into the account. Go to Me > Settings > Chat Settings > Back up and Restore > Restore from Backup

If the chat history has been successfully backed up but still cannot be restored, please click [Submit Feedback](https://ali-global-statics.hellotalk8.com/ai-helper/prod/#/feed-back?hidebar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1)to contact the Customer Service Team and describe the problem in detail.

## Pertanyaan Terkait

- [→How can I help my language partner learn?](https://www.hellotalk.com/id/faq/chats-learning-features/268)

- [→How can I find more language partners and get more exposure (increase my profile views)？](https://www.hellotalk.com/id/faq/chats-learning-features/269)

- [→Why does nobody reply to my messages?](https://www.hellotalk.com/id/faq/chats-learning-features/270)

- [→How can I start a conversation?](https://www.hellotalk.com/id/faq/chats-learning-features/271)

- [→How can I back up my chat history?](https://www.hellotalk.com/id/faq/chats-learning-features/272)

---

## Language Exchange Partners

- [English Exchange Partners](https://www.hellotalk.com/id/partners/exchange/english.md): Connect with native English speakers
- [Spanish Exchange Partners](https://www.hellotalk.com/id/partners/exchange/spanish.md): Connect with native Spanish speakers
- [French Exchange Partners](https://www.hellotalk.com/id/partners/exchange/french.md): Connect with native French speakers
- [Japanese Exchange Partners](https://www.hellotalk.com/id/partners/exchange/japanese.md): Connect with native Japanese speakers
- [German Exchange Partners](https://www.hellotalk.com/id/partners/exchange/german.md): Connect with native German speakers
- [Chinese Exchange Partners](https://www.hellotalk.com/id/partners/exchange/chinese.md): Connect with native Chinese speakers
- [Italian Exchange Partners](https://www.hellotalk.com/id/partners/exchange/italian.md): Connect with native Italian speakers
- [Russian Exchange Partners](https://www.hellotalk.com/id/partners/exchange/russian.md): Connect with native Russian speakers
- [Portuguese Exchange Partners](https://www.hellotalk.com/id/partners/exchange/portuguese.md): Connect with native Portuguese speakers
- [Arabic Exchange Partners](https://www.hellotalk.com/id/partners/exchange/arabic.md): Connect with native Arabic speakers
- [Hindi Exchange Partners](https://www.hellotalk.com/id/partners/exchange/hindi.md): Connect with native Hindi speakers
- [Korean Exchange Partners](https://www.hellotalk.com/id/partners/exchange/korean.md): Connect with native Korean speakers

## Learn Languages

- [Learn English](https://www.hellotalk.com/id/learn/english.md): Master English with native speakers
- [Learn Spanish](https://www.hellotalk.com/id/learn/spanish.md): Master Spanish with native speakers
- [Learn French](https://www.hellotalk.com/id/learn/french.md): Master French with native speakers
- [Learn Japanese](https://www.hellotalk.com/id/learn/japanese.md): Master Japanese with native speakers
- [Learn German](https://www.hellotalk.com/id/learn/german.md): Master German with native speakers
- [Learn Chinese](https://www.hellotalk.com/id/learn/chinese.md): Master Chinese with native speakers
- [Learn Italian](https://www.hellotalk.com/id/learn/italian.md): Master Italian with native speakers
- [Learn Russian](https://www.hellotalk.com/id/learn/russian.md): Master Russian with native speakers
- [Learn Portuguese](https://www.hellotalk.com/id/learn/portuguese.md): Master Portuguese with native speakers
- [Learn Arabic](https://www.hellotalk.com/id/learn/arabic.md): Master Arabic with native speakers
- [Learn Korean](https://www.hellotalk.com/id/learn/korean.md): Master Korean with native speakers
- [Learn Hindi](https://www.hellotalk.com/id/learn/hindi.md): Master Hindi with native speakers

## Partners by Country

- [USA Language Partners](https://www.hellotalk.com/id/partners/countries/usa.md): Find language exchange partners in United States
- [UK Language Partners](https://www.hellotalk.com/id/partners/countries/uk.md): Find language exchange partners in United Kingdom
- [Canada Language Partners](https://www.hellotalk.com/id/partners/countries/canada.md): Find language exchange partners in Canada
- [Australia Language Partners](https://www.hellotalk.com/id/partners/countries/australia.md): Find language exchange partners in Australia
- [Japan Language Partners](https://www.hellotalk.com/id/partners/countries/japan.md): Find language exchange partners in Japan
- [Korea Language Partners](https://www.hellotalk.com/id/partners/countries/korea.md): Find language exchange partners in Korea
- [China Language Partners](https://www.hellotalk.com/id/partners/countries/china.md): Find language exchange partners in China
- [Spain Language Partners](https://www.hellotalk.com/id/partners/countries/spain.md): Find language exchange partners in Spain
- [France Language Partners](https://www.hellotalk.com/id/partners/countries/france.md): Find language exchange partners in France
- [Germany Language Partners](https://www.hellotalk.com/id/partners/countries/germany.md): Find language exchange partners in Germany
- [Brazil Language Partners](https://www.hellotalk.com/id/partners/countries/brazil.md): Find language exchange partners in Brazil
- [India Language Partners](https://www.hellotalk.com/id/partners/countries/india.md): Find language exchange partners in India

## Resources

- [Download iOS App](https://apps.apple.com/app/hellotalk/id557130558): Get HelloTalk on the App Store
- [Download Android App](https://play.google.com/store/apps/details?id=com.hellotalk): Get HelloTalk on Google Play
- [AI Language Apps](https://www.hellotalk.com/id/aiapps.md): Explore AI-powered language learning tools
- [About HelloTalk](https://www.hellotalk.com/id/about.md): Learn more about our mission
- [Blog](https://www.hellotalk.com/id/blog.md): Language learning tips and stories
- [Help Center](https://www.hellotalk.com/id/faq.md): Get answers to common questions

---

*HelloTalk connects you with native speakers worldwide for authentic language practice and cultural exchange.*