VIP & Subscriptions

I purchased HelloTalk VIP with a free trial, so why have I been charged straight away?

If you have previously had a free trial on HelloTalk through the same Google Play or iTunes account, as per Google and App Store policy, you will not be able to have another free trial.

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Why was I charged after my free trial?

I bought an annual subscription and expected to be charged every month. Why was I charged the full amount?