# My account has been locked for 24 hours because I entered the wrong password several times. Can you help me log in? ## Navegação Rápida - [Find Partners](https://www.hellotalk.com/pt/partners.md): Descubra parceiros de intercâmbio linguístico em todo o mundo - [Language Exchange](https://www.hellotalk.com/pt/partners/exchange.md): Pratique com falantes nativos em todo o mundo - [Moments](https://www.hellotalk.com/moments.md): Compartilhe sua jornada de aprendizado de idiomas - [Topics](https://www.hellotalk.com/topics.md): Explore tópicos e discussões em alta - [Chat & Messaging](https://www.hellotalk.com/pt/features/chat.md): Conversas por texto, voz e vídeo - [Voice Rooms](https://www.hellotalk.com/pt/features/voiceroom.md): Participe de conversas de áudio ao vivo - [Live Streaming](https://www.hellotalk.com/pt/features/live-streaming.md): Aulas interativas e sessões de idiomas - [Certified Teachers](https://www.hellotalk.com/pt/features/certified-teachers.md): Aprenda com instrutores profissionais - [Immersive Learning](https://www.hellotalk.com/pt/features/immersive-learning.md): Aprenda em qualquer lugar com traduções instantâneas - [Translation Tools](https://www.hellotalk.com/pt/features/translation.md): Tradução instantânea entre quaisquer idiomas - [AI-Powered Apps](https://www.hellotalk.com/pt/aiapps.md): Acesse ferramentas de aprendizado especializadas - [Language AI Apps](https://www.hellotalk.com/pt/aiapps.md): Descubra nossos aplicativos de aprendizado de idiomas com IA - [All Features](https://www.hellotalk.com/pt/features.md): Explore todos os recursos e ferramentas de aprendizado - [Download](https://www.hellotalk.com/pt/download.md): Obtenha o HelloTalk no iOS e Android Account If you enter the wrong password too many times, your account will be locked by the system for 24 hours. In this case, you must wait for 24 hours before trying again. Our Customer Service Team will not be able to assist during this period. Please be sure to enter the correct password. If you need to reset your password, please choose one of the following methods: 1. From the account login page, click Forgot Password 1. In the app, go to Me > Settings > Account > Password > Click Forgot Password If the login email is no longer available, or you cannot receive the password reset email for other reasons, please click [here](https://ali-global-statics.hellotalk8.com/ai-helper/prod/#/feed-back?hidebar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1&HA=1&HS=1) to submit a form, and our Customer Service Team will respond within 24 hours to assist you. ## Perguntas Relacionadas - [→How do I create an account and/or log in to HelloTalk?](https://www.hellotalk.com/pt/faq/account/185) - [→I forgot my password and cannot log in, what can I do?](https://www.hellotalk.com/pt/faq/account/186) - [→I can't log in using Apple ID, Google or Facebook account, what can I do?](https://www.hellotalk.com/pt/faq/account/187) - [→I deactivated my Apple ID, Google or Facebook account linked to my HelloTalk account, can I still log in?](https://www.hellotalk.com/pt/faq/account/188) - [→I received the notice "This phone number is already bound to an account" when signing up for a new account, but I have forgotten](https://www.hellotalk.com/pt/faq/account/189) Last updated on --- ## Language Exchange Partners - [English Exchange Partners](https://www.hellotalk.com/pt/partners/exchange/english.md): Connect with native English speakers - [Spanish Exchange Partners](https://www.hellotalk.com/pt/partners/exchange/spanish.md): Connect with native Spanish speakers - [French Exchange Partners](https://www.hellotalk.com/pt/partners/exchange/french.md): Connect with native French speakers - [Japanese Exchange Partners](https://www.hellotalk.com/pt/partners/exchange/japanese.md): Connect with native Japanese speakers - [German Exchange Partners](https://www.hellotalk.com/pt/partners/exchange/german.md): Connect with native German speakers - [Chinese Exchange Partners](https://www.hellotalk.com/pt/partners/exchange/chinese.md): Connect with native Chinese speakers - [Italian Exchange Partners](https://www.hellotalk.com/pt/partners/exchange/italian.md): Connect with native Italian speakers - 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