Someone purchased a VIP membership in my room, but I haven't received the HT Coin rewards.

1. Confirm with the purchaser that the membership was indeed purchased within your room. If it was done outside the room, the system won't automatically allocate the HT Coin reward.

2. Once you confirm that the purchase was made in your room, please [submit this form] and include the HelloTalk ID of the person who purchased the membership.

We will investigate the issue further and resolve it. Thank you for your feedback!

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