Why do I see a "Potential Risk" message and why can't I edit my profile, complete real-name verification, or delete my account?
Category: Account
To protect your account, our security system automatically enables protection when it detects a sign-in from a new or unrecognized device. During this period, sensitive actions such as editing your profile, completing real-name verification, or deleting your account are temporarily restricted.
How can I remove the restriction?
Simply continue using the app on your current device and under the same network/Wi-Fi for at least 7 active days. Once our security system verifies your device as trusted, the restriction will be lifted automatically.
Important Notes
- During the verification period, please avoid signing into your account from other new devices.
- If you sign in on a different device during this period, the verification may restart and the waiting period will begin again.
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