VIP & Subscriptions

I purchased HelloTalk VIP with a free trial, so why have I been charged straight away?

If you have previously had a free trial on HelloTalk through the same Google Play or iTunes account, as per Google and App Store policy, you will not be able to have another free trial.

Questions connexes

→What’s the difference between a blue VIP badge and a yellow VIP badge?
→What are the benefits of VIP membership?
→Is my VIP membership still valid if I switch devices to log in?
→I deleted my previous VIP account. Can I transfer the subscription to my new account?
→I deleted my previous VIP account, but why can't I purchase VIP for my new account now?

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Why was I charged after my free trial?

I bought an annual subscription and expected to be charged every month. Why was I charged the full amount?