Technical issue
Why can't I use the translate function?
If it shows "Translation request timed out. Please tap to try again" or "Translation failed, there may be network failure", please try the following steps first:
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Log out and log in to HelloTalk again
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Exit the app completely and re-launch app
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Try to connect with a different Wi-Fi or mobile network (4g/5g)
If you are still experiencing the same issue, you can submit a report using this form. This way our developers can look into this straight away and fix it if necessary.
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