The app is slow, freezes or there is a network error, what should I do?

Please try the following steps first: 1) Log out and log in to HelloTalk again 2) Exit the app completely and re-launch app (not delete the account) 3) Try to connect with a different Wi-Fi or mobile network (4g/5g) If you are still experiencing the issue, you can submit a report using this [form](https://ali-global-statics.hellotalk8.com/ai-helper/prod/#/feed-back?hidebar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1). This way our developers can look into this straight away and fix it if necessary.