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HelloTalk 徽标
常见问题

Why does it say I am online even though I wasn't using the app at that time?

Category: Technical issue

If your friend saw you were online, but actually you weren't using the app at that time, please kindly let us know the exact time and ask your friend to screen capture your profile, then submit a report using this [form](https://ali-global-statics.hellotalk8.com/ai-helper/prod/#/feed-back?hidebar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1). This way our developers can look into this straight away and fix it if necessary.

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