Why can't I use the translate function?

If it shows "Translation request timed out. Please tap to try again" or "Translation failed, there may be network failure", please try the following steps first:

1) Log out and log in to HelloTalk again 2) Exit the app completely and re-launch app 3) Try to connect with a different Wi-Fi or mobile network (4g/5g)

If you are still experiencing the same issue, you can submit a report using this [form](https://ali-global-statics.hellotalk8.com/ai-helper/prod/#/feed-back?hidebar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1). This way our developers can look into this straight away and fix it if necessary.