# My account has been locked for 24 hours because I entered the wrong password several times. 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Can you help me log in? Category: Account If you enter the wrong password too many times, your account will be locked by the system for 24 hours. In this case, you must wait for 24 hours before trying again. Our Customer Service Team will not be able to assist during this period. Please be sure to enter the correct password. If you need to reset your password, please choose one of the following methods: 1. From the account login page, click Forgot Password 2. In the app, go to Me > Settings > Account > Password > Click Forgot Password If the login email is no longer available, or you cannot receive the password reset email for other reasons, please click [here](https://ali-global-statics.hellotalk8.com/ai-helper/prod/#/feed-back?hidebar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1&HA=1&HS=1) to submit a form, and our Customer Service Team will respond within 24 hours to assist you. ⚠️ This content was dynamically fetched from the API and may not include all formatting features. --- ## Language Exchange Partners - [English Exchange Partners](https://www.hellotalk.com/zh-hans/partners/exchange/english.md): Connect with native English speakers - [Spanish Exchange Partners](https://www.hellotalk.com/zh-hans/partners/exchange/spanish.md): Connect with native Spanish speakers - [French Exchange Partners](https://www.hellotalk.com/zh-hans/partners/exchange/french.md): Connect with native French speakers - 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[Japan Language Partners](https://www.hellotalk.com/zh-hans/partners/countries/japan.md): Find language exchange partners in Japan - [Korea Language Partners](https://www.hellotalk.com/zh-hans/partners/countries/korea.md): Find language exchange partners in Korea - [China Language Partners](https://www.hellotalk.com/zh-hans/partners/countries/china.md): Find language exchange partners in China - [Spain Language Partners](https://www.hellotalk.com/zh-hans/partners/countries/spain.md): Find language exchange partners in Spain - [France Language Partners](https://www.hellotalk.com/zh-hans/partners/countries/france.md): Find language exchange partners in France - [Germany Language Partners](https://www.hellotalk.com/zh-hans/partners/countries/germany.md): Find language exchange partners in Germany - [Brazil Language Partners](https://www.hellotalk.com/zh-hans/partners/countries/brazil.md): Find language exchange partners in Brazil - [India Language Partners](https://www.hellotalk.com/zh-hans/partners/countries/india.md): Find language exchange partners in India ## Resources - 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