How do I request a refund?

HelloTalk is not able to process refunds. To request a refund, please contact the third-party payment platform (iTunes/Google Play) of making the payment to initiate the refund process.

Please note that subscriptions must be canceled prior to submitting a refund request. Please refer to the following instructions:

1. iTunes Store
1) Locate the HelloTalk subscription receipt sent by Apple in your email inbox. The email subject should begin with "Receipt from Apple"
2) Click on "Report a Problem" in the email. You will be redirected to Apple's problem reporting page
3) Log in with your Apple ID and password
4) Select the refund option and detail your reason under "What can we help you with?" and submit your request
Alternatively,
1) Open reportaproblem.apple.com
2) Log in with your Apple ID and password
3) Follow the instructions on the page to select the reason for your refund request and submit your request

2. Google Play Store
1) Open play.google.com
2) Click on your profile picture in the top right corner
3) Click on "Payments and subscriptions" followed by "Order history"
4) Locate the order you wish to refund and click on "Report a problem"
5) Select the option that best fits your situation
6) Fill out the form and indicate that you wish to receive a refund
7) Click on "Submit." It may take up to 4 business days to process your request

WeChat or AliPay

Please click Submit Feedback, select the category, and fill in the description in detail. Our Support Team will review your refund request and get back to you within 48 hours. Thanks for your patience.

If you encounter any issues during the refund application, please contact the HelloTalk support team.

How do I request a refund?

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