Why did my account get suspended？

Your account might have been reported and suspended for breaching the HelloTalk Community Guidelines. These reasons include, but are not limited to:

Providing false personal information or creating an account for anyone other than yourself without permission
Using a name, user ID, nickname, or self-introduction that does not abide by our naming policies
Using a profile picture that does not abide by our content policy, including, but not limited to, company logos, political figures, or other celebrities' photos
Providing a false date of birth, incorrect nationality, or native language
Creating a single account that represents or is used by more than one person
Maintaining multiple accounts
Compromised account
Misusing HelloTalk's reporting systems to harass others
Concealing a Page’s purpose by misleading users about the ownership or control of that Page
Posting content or broadcasting any message that infringes on the rights of third parties (in particular their intellectual property rights), or that is of a pornographic, discriminatory, racist, violent, political, religious, defamatory, or sexual nature, and/or which may constitute bullying or intimidation of other persons
Using the name, voice, or image of any person without their permission
Using automated means to collect information from HelloTalk's Services
Interfering with any security measures protecting or disrupting (or attempt to disrupt) access to the services by any means including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing
Using the HelloTalk App in an illegal, dishonest, malicious, and/or discriminatory manner

You may be able to appeal the decision to remove the suspension. We may need to verify your account first before further action.

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