HelloTalk Privacy Policy

Last updated: 12.08.2021

 

HelloTalk is a global language exchange platform developed and operated by Shenzhen Xinhui Technology Co., Ltd. (hereinafter referred to as "we" or "our"). We attach great importance to your privacy and personal information, and are always committed to protecting your privacy. In order for you to better use HelloTalk, we have specifically laid out how and what kind of information we collect, use, and safeguard when you use our services in this Privacy Policy.

 

Before using our services, please read our Privacy Policy carefully. Unless you have read and accepted all the terms of this agreement, please stop using HelloTalk immediately. Once you check or click the "Agree and continue" button, you are deemed to have fully understood and accepted this Privacy Policy.

 

Part One Definitions

User: hereinafter referred to as "you" or "user" refers to individuals or organizations that register, log in, use, browse, or obtain services under this policy.

Personal information: refers to all kinds of information recorded electronically or in other ways that can be used alone or in combination with other information to identify the identity of a specific person, or reflect the activities of a specific person.

 

Part Two Contents

This privacy policy will help you understand the following:

  1. Information We Collect
  2. Information Storage
  3. Information Security
  4. How We Use Information
  5. Disclosure to Third Parties
  6. Children's Information Policy
  7. Contact Us

 

1. Information We Collect

(1) Register an account

(2) Providing network security and operational security

(3) Providing functional services

(4) Other circumstances

According to relevant laws, regulations, and national standards, in the following situations, we may collect and use your personal information without asking for your authorization:

 

2. Information storage

(1) Method and period of information storage

(2) Managing and retaining your information

(3) Data transmission in other countries

 

3. Information Security

(1) Data protection

(2) Regarding video and audio chats

(3) Security incident handling measures

(4) How you can manage your information

 

4. Information Usage

We strictly abide by laws and regulations and agreements with users, and use the collected information as described in this privacy policy to provide you with better services.

 

5. Disclosure to Third Parties

(1) Principle

(2) Accessed third-party SDK directory:

Related to registration and use

Third-party SDK name: YiDun - Privacy Policy

Purpose of use: identify risk accounts and devices, so that we can maintain the quality of users in the community

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: WeChat - Privacy Policy

Purpose of use: identity verification during registration and allow users to use WeChat Pay in the app

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: QQ - Privacy Policy

Purpose of use: identity verification during registration

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: Facebook - Privacy Policy

Purpose of use: identity verification during registration

Type of user personal information obtained: mac, android ID

Third-party SDK name: Google OAuth - Privacy Policy

Purpose of use: identity verification during registration

Type of user personal information obtained: mac, android ID

Third-party SDK name: Alipay - Privacy Policy

Purpose of use: allow users to pay with Alipay in the app

Types of user personal information obtained: imei, imsi

Third-party SDK name: Agora - Privacy Policy

Purpose of use: real-time voice communication for users

Types of user personal information obtained: imei, imsi, mac, android ID

Related to push

Third-party SDK name: Xiaomi Push (Xiaomi) - Privacy Policy

Purpose of use: send emails and push messages

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: OPPO Push (OPPO) - Privacy Policy

Purpose of use: send emails and push messages

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: FCM Push (Google) - Privacy Policy

Purpose of use: send emails and push messages

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: Huawei Push (Huawei) - Privacy Policy

Purpose of use: send emails and push messages

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: Vivo Push (Vivo) - Privacy Policy

Purpose of use: send emails and push messages

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: Leanplum - Privacy Policy

Purpose of use: send emails and push messages

The type of user personal information obtained: mac, android ID, location information

Related to statistics

Third-party SDK name: SensorsData - Privacy Policy

Purpose of use: data analytics

Types of user personal information obtained: imei, imsi, mac, android ID, operator

Third-party SDK name: AppsFlyer - Privacy Policy

Purpose of use: data analytics

Types of user personal information obtained: imei, imsi, mac, androidId, operator, application list

Third-party SDK name: Branch - Privacy Policy

Purpose of use: data analytics

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: Google Analytics - Privacy Policy

Purpose of use: data analytics and to improve application stability and reduce application crashes

Type of user personal information obtained: mac, android ID

Third-party SDK name: Firebase Analytics - Privacy Policy

Purpose of use: data analytics and to improve application stability and reduce application crashes

Type of user personal information obtained: mac, android ID

Third-party SDK name: Facebook Analytics - Privacy Policy

Purpose of use: data analytics

Type of user personal information obtained: mac, android ID

Third-party SDK name: Alibaba Cloud OSS (Object Storage Service) - Privacy Policy

Purpose of use: cloud storage services

Types of user personal information obtained: imei, imsi, mac, android ID

Related to payment

Third-party SDK name: Android Pay (Google Inc.) - Privacy Policy

Purpose of use: allow users to pay with Android Pay in the app

Types of user personal information obtained: imei, imsi

Third-party SDK name: Apple Pay (Apple Inc.) - Privacy Policy

Purpose of use: allow users to pay with Apple Pay in the app

Types of user personal information obtained: imei, imsi

Third-party SDK name: Braintree - Privacy Policy

Purpose of use: provide mobile payment support

Types of user personal information obtained: imei, imsi

Third-party SDK name: PayPal (PayPal Inc.) - Privacy Policy

Purpose of use: allow users to use PayPal to pay within the app

Types of user personal information obtained: imei, imsi

Related to location-based services

Third-party SDK name: AutoNavi Map SDK (Alibaba) - Privacy Policy

Purpose of use: display positioning information for language learning partners in the same or designated area

Types of user personal information obtained: imei, imsi, mac, android ID, location information

Third-party SDK name: Google Maps SDK - Privacy Policy

Purpose of use: display positioning information for language learning partners in the same or designated area

The type of user personal information obtained: mac, android ID, location information

Related advertising

Third-party SDK name: Admob (from Google) - Privacy Policy

Purpose of use: HelloTalk advertising exposure

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: Mopub - Privacy Policy

Purpose of use: HelloTalk advertising exposure

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: Tradplus - Privacy Policy

Purpose of use: HelloTalk advertising exposure

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: Pangle - Privacy Policy

Purpose of use: HelloTalk advertising exposure

Types of user personal information obtained: imei, imsi, mac, android ID

Third-party SDK name: Youlianghui - Privacy Policy

Purpose of use: HelloTalk advertising exposure

Types of user personal information obtained: imei, imsi, mac, android ID

 

 

6. Children's Information Policy

Children under 12 are not allowed to use HelloTalk. If you are based in the European Economic Area (EEA), you may only use HelloTalk if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of HelloTalk has been provided to us. If you are a parent and you learn that your child is using HelloTalk and you don’t want them to, please contact (support@hellotalk.com).

 

 

7. Contact Us

HelloTalk is an international team located in Hong Kong, China and Shenzhen, China. We are firmly committed to protecting users' personal information under national data protection standards. If you have any questions or concerns about our privacy policy or data processing, please contact us.

 

Company Name: Shenzhen Xinhui Technology Co., Ltd.

Company Address: 1501, Yuemeite Building, Nanshan District, Shenzhen, Guangdong Province

Contact email: support@hellotalk.com

 

You can also contact our personal information protection officer Simon by email: simon@hellotalk.com.

 

Publication date:

2021.8.12

 

We reserve the right to modify this data privacy policy at any time and may revise this policy in due course.

If you do not agree with the revised privacy policy, you have the right to and should stop using HelloTalk services immediately. If you continue to use HelloTalk's services, it is deemed that you have accepted the modifications made by HelloTalk to the relevant terms of this policy.