How was my pronunce?? "Soft skills refer to interpersonal characteristics that influence how well a person can work or interact with people. The World Economic Forum Future of Jobs report suggested that by 2025, complex problem-solving, critical thinking, creativity, people management and emotional intelligence will be the most important skills required in the workplace. Organizations seem to expect people know how to behave on the job and the importance of skills such as taking initiative, communicating effectively and listening. By developing strong leadership, delegation, teamwork, and communication abilities, you can run projects more smoothly, deliver results that please everyone, and even positively influence your personal life by improving how you interact with others."