I have an old account and I forgot my login information. How can I retrieve it?

Please click [here](https://ali-global-statics.hellotalk8.com/ai-helper/prod/#/feed-back?hidebar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1) to submit a form and provide us with as much detailed information as possible related to the account, such as the HelloTalk ID, the third-party account bound to your account, phone number, etc. If you have purchased a VIP membership, language course, or HT coins, please attach a screenshot of the purchase proof. Our Customer Service Team will get back to you within 24 hours to assist you.