# 返金を要求するにはどうすればよいですか？

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## 返金を要求するにはどうすればよいですか？

Category: VIP＆サブスクリプション

HelloTalkでは返金処理を行うことができません。払い戻しをご希望の場合は、お支払い後第三者決済プラットフォーム（iTunes / Google Play）にご連絡の上、払い戻し手続きを開始してください。 払い戻しの申請を行う前に、サブスクリプションをキャンセルする必要がありますのでご注意ください。申請方法は以下の手順をご参照ください： 1. iTunes Storeの場合 1) Appleから送信されたHelloTalkサブスクリプションの領収書をメールボックスで確認します。メールの件名は「Appleからの領収書」で始まります 2) メール内の「問題を報告する」をクリックします。Appleの問題報告ページにリダイレクトされます 3) Apple IDとパスワードでログインします 4) 払い戻しオプションを選択し「ご用はなんでしょうか」の欄に理由を詳しく記入してリクエストを送信します もしくは 1) 「[reportaproblem.apple.com](http://reportaproblem.apple.com)」を開きます 2) Apple IDとパスワードでログインします 3) ページの指示に従って、返金リクエストの理由を選択し、リクエストを送信します 2.Google Play ストア 1) 「[play.google.com](http://play.google.com)」を開きます 2) 右上のプロフィール画像をクリックします 3) 「お支払いと定期購入」をクリックし、次に「注文履歴」をクリックします 4) 返金を希望する注文を探し、「問題を報告する」をクリックします 5) 状況に最も適したオプションを選択します 6) フォームに必要事項を記入し、返金を希望する旨を明記します 7) 「送信」をクリックします。リクエストの処理には最大4営業日かかる場合があります 3. WeChatまたはAliPay 「フィードバックを送信」をクリックしてカテゴリーを選択し、詳細を記入します。HelloTalkのサポートチームが返金リクエストを確認し、48時間以内に返信いたします。対応まで少々お待ちいただけると幸いです。 返金申請中に問題が発生した場合は、[HelloTalkのサポートチーム](https://ali-global-statics.hellotalk8.com/ai-helper/prod/#/feed-back?hidebar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1)までご連絡ください。

⚠️ This content was dynamically fetched from the API and may not include all formatting features.

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