How can my friend's account get unbanned?

Please understand that we are not allowed to disclose any information about the violating account following the User Privacy Policy. If one's account is suspended or banned, he/she can reach out to us in the app by submitting feedback or sending an email to [support@hellotalk.com](mailto:support@hellotalk.com) for an account appeal, and we will proceed to reinvestigate. Thanks for understanding.