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Please check whether the following privacy settings are enabled. Please note that enabing these settings will impact your account exposure.

 

1. Click [here] to enter "Who Can Find Me" and check if "Hide from Search" is enabled.

2. Click [here] to enter "Chat Settings" and check if "Block Unknown Chat" is enabled.

 

If all the above settings are turned off, please click [Submit Feedback] to contact our Customer Service Team.

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