Why can't I back up my chat?

For iOS devices:

1. Please make sure your iCloud has enough space

2. Please make sure "Apps Using iCloud" is enabled for HelloTalk

3. Please make sure your device has enough space

For Android devices:

1. Please make sure your device has enough space

2. Please make sure storage access is enabled for HelloTalk.

 

For more information about how to back up your chat history (view instructions here).

For more information on how to transfer chat history to a new device (view instructions here)

Mga Kaugnay na Tanong

• →I think I've found a bug, what should I do?
• →How do I take a screenshot or screen recording?
• →The app is slow, freezes or there is a network error, what should I do?
• →Why can't I send messages? Why does it always show "Connecting..../Disconnected"?
• →Why does it keep loading messages when I open the app?