# How do I request a refund?

## Quick Navigation

- [Find Partners](https://www.hellotalk.com/faq/partners.md): Discover language exchange partners worldwide
- [Language Exchange](https://www.hellotalk.com/faq/partners/exchange.md): Practice with native speakers worldwide
- [Moments](https://www.hellotalk.com/moments.md): Share your language learning journey
- [Topics](https://www.hellotalk.com/topics.md): Explore trending topics and discussions

- [Chat & Messaging](https://www.hellotalk.com/faq/features/chat.md): Text, voice, and video conversations
- [Voice Rooms](https://www.hellotalk.com/faq/features/voiceroom.md): Join live audio conversations
- [Live Streaming](https://www.hellotalk.com/faq/features/live-streaming.md): Interactive classes and language sessions
- [Certified Teachers](https://www.hellotalk.com/faq/features/certified-teachers.md): Learn from professional language instructors
- [Immersive Learning](https://www.hellotalk.com/faq/features/immersive-learning.md): Learn everywhere with instant translations
- [Translation Tools](https://www.hellotalk.com/faq/features/translation.md): Instant translation between any languages

- [AI-Powered Apps](https://www.hellotalk.com/faq/aiapps.md): Access specialized learning tools
- [Language AI Apps](https://www.hellotalk.com/faq/aiapps.md): Discover our AI-powered language learning applications
- [All Features](https://www.hellotalk.com/faq/features.md): Explore all learning features and tools

- [Download](https://www.hellotalk.com/faq/download.md): Get HelloTalk on iOS and Android


HelloTalk is not able to process refunds. To request a refund, please contact the third-party payment platform (iTunes/Google Play) of making the payment to initiate the refund process.

Please note that subscriptions must be canceled prior to submitting a refund request. Please refer to the following instructions:

1. iTunes Store
1) Locate the HelloTalk subscription receipt sent by Apple in your email inbox. The email subject should begin with "Receipt from Apple"
2) Click on "Report a Problem" in the email. You will be redirected to Apple's problem reporting page
3) Log in with your Apple ID and password
4) Select the refund option and detail your reason under "What can we help you with?" and submit your request
Alternatively,
1) Open [reportaproblem.apple.com](https://www.hellotalk.com/reportaproblem.apple.com)
2) Log in with your Apple ID and password
3) Follow the instructions on the page to select the reason for your refund request and submit your request

2. Google Play Store
1) Open [play.google.com](https://www.hellotalk.com/play.google.com)
2) Click on your profile picture in the top right corner
3) Click on "Payments and subscriptions" followed by "Order history"
4) Locate the order you wish to refund and click on "Report a problem"
5) Select the option that best fits your situation
6) Fill out the form and indicate that you wish to receive a refund
7) Click on "Submit." It may take up to 4 business days to process your request

1. WeChat or AliPay

Please click Submit Feedback, select the category, and fill in the description in detail. Our Support Team will review your refund request and get back to you within 48 hours. Thanks for your patience.

If you encounter any issues during the refund application, please contact the [HelloTalk support team](https://ali-global-statics.hellotalk8.com/ai-helper/prod/#/feed-back?hidebar=1&fullscreen=1&htdisableselectedword=1&hidebottombar=1).

Last updated on

---

## Language Exchange Partners

- [English Exchange Partners](https://www.hellotalk.com/faq/partners/exchange/english.md): Connect with native English speakers
- [Spanish Exchange Partners](https://www.hellotalk.com/faq/partners/exchange/spanish.md): Connect with native Spanish speakers
- [French Exchange Partners](https://www.hellotalk.com/faq/partners/exchange/french.md): Connect with native French speakers
- [Japanese Exchange Partners](https://www.hellotalk.com/faq/partners/exchange/japanese.md): Connect with native Japanese speakers
- [German Exchange Partners](https://www.hellotalk.com/faq/partners/exchange/german.md): Connect with native German speakers
- [Chinese Exchange Partners](https://www.hellotalk.com/faq/partners/exchange/chinese.md): Connect with native Chinese speakers
- [Italian Exchange Partners](https://www.hellotalk.com/faq/partners/exchange/italian.md): Connect with native Italian speakers
- [Russian Exchange Partners](https://www.hellotalk.com/faq/partners/exchange/russian.md): Connect with native Russian speakers
- [Portuguese Exchange Partners](https://www.hellotalk.com/faq/partners/exchange/portuguese.md): Connect with native Portuguese speakers
- [Arabic Exchange Partners](https://www.hellotalk.com/faq/partners/exchange/arabic.md): Connect with native Arabic speakers
- [Hindi Exchange Partners](https://www.hellotalk.com/faq/partners/exchange/hindi.md): Connect with native Hindi speakers
- [Korean Exchange Partners](https://www.hellotalk.com/faq/partners/exchange/korean.md): Connect with native Korean speakers

## Learn Languages

- [Learn English](https://www.hellotalk.com/faq/learn/english.md): Master English with native speakers
- [Learn Spanish](https://www.hellotalk.com/faq/learn/spanish.md): Master Spanish with native speakers
- [Learn French](https://www.hellotalk.com/faq/learn/french.md): Master French with native speakers
- [Learn Japanese](https://www.hellotalk.com/faq/learn/japanese.md): Master Japanese with native speakers
- [Learn German](https://www.hellotalk.com/faq/learn/german.md): Master German with native speakers
- [Learn Chinese](https://www.hellotalk.com/faq/learn/chinese.md): Master Chinese with native speakers
- [Learn Italian](https://www.hellotalk.com/faq/learn/italian.md): Master Italian with native speakers
- [Learn Russian](https://www.hellotalk.com/faq/learn/russian.md): Master Russian with native speakers
- [Learn Portuguese](https://www.hellotalk.com/faq/learn/portuguese.md): Master Portuguese with native speakers
- [Learn Arabic](https://www.hellotalk.com/faq/learn/arabic.md): Master Arabic with native speakers
- [Learn Korean](https://www.hellotalk.com/faq/learn/korean.md): Master Korean with native speakers
- [Learn Hindi](https://www.hellotalk.com/faq/learn/hindi.md): Master Hindi with native speakers

## Partners by Country

- [USA Language Partners](https://www.hellotalk.com/faq/partners/countries/usa.md): Find language exchange partners in United States
- [UK Language Partners](https://www.hellotalk.com/faq/partners/countries/uk.md): Find language exchange partners in United Kingdom
- [Canada Language Partners](https://www.hellotalk.com/faq/partners/countries/canada.md): Find language exchange partners in Canada
- [Australia Language Partners](https://www.hellotalk.com/faq/partners/countries/australia.md): Find language exchange partners in Australia
- [Japan Language Partners](https://www.hellotalk.com/faq/partners/countries/japan.md): Find language exchange partners in Japan
- [Korea Language Partners](https://www.hellotalk.com/faq/partners/countries/korea.md): Find language exchange partners in Korea
- [China Language Partners](https://www.hellotalk.com/faq/partners/countries/china.md): Find language exchange partners in China
- [Spain Language Partners](https://www.hellotalk.com/faq/partners/countries/spain.md): Find language exchange partners in Spain
- [France Language Partners](https://www.hellotalk.com/faq/partners/countries/france.md): Find language exchange partners in France
- [Germany Language Partners](https://www.hellotalk.com/faq/partners/countries/germany.md): Find language exchange partners in Germany
- [Brazil Language Partners](https://www.hellotalk.com/faq/partners/countries/brazil.md): Find language exchange partners in Brazil
- [India Language Partners](https://www.hellotalk.com/faq/partners/countries/india.md): Find language exchange partners in India

## Resources

- [Download iOS App](https://apps.apple.com/app/hellotalk/id557130558): Get HelloTalk on the App Store
- [Download Android App](https://play.google.com/store/apps/details?id=com.hellotalk): Get HelloTalk on Google Play
- [AI Language Apps](https://www.hellotalk.com/faq/aiapps.md): Explore AI-powered language learning tools
- [About HelloTalk](https://www.hellotalk.com/faq/about.md): Learn more about our mission
- [Blog](https://www.hellotalk.com/faq/blog.md): Language learning tips and stories
- [Help Center](https://www.hellotalk.com/faq/faq.md): Get answers to common questions

---

*HelloTalk connects you with native speakers worldwide for authentic language practice and cultural exchange.*